Acts Of Kindness Do Register

At The Checkout, Awesome, Holidays, Inspirational, Missouri, Retail, USA | Right | April 24, 2013

(I’m working as a cashier during the Black Friday sale. We just had new registers installed a few months ago. It is extremely busy because of the sale. I’ve finished scanning everything for a customer.)

Me: “Okay, your total is $1,458.97.”

Customer #1: “Okay, credit.”

(She scans her card, and my entire register crashes. My screen is totally black.)

Me: “Uh… I need to call a supervisor over. My register just crashed.”

(My supervisor comes over and I explain the situation.)

Customer #1: “Oh, no! Did I break it?”

Supervisor: “No, it’s possible that all the transactions have just overloaded the system. I’ll take you to the service desk, and we’ll fix this.”

Customer #1: “Oh, okay.”

(She follows my supervisor. The other supervisors move the rest of my line to the service desk. I go outside to take my break when another customer approaches me.)

Customer #2: “Were you the one whose register broke down?”

Me: “Yeah, that was me.”

Customer #2: “That must have been a bit nerve-wracking.”

Me: “Yeah, but at least that lady was calm about it. It could have been a lot worse!”

Customer #2: “Are you guys allowed drinks while you’re working?”

Me: “Not normally, but they are allowing it tonight because of the sale. I should go back in and get back to work. Have a nice night.”

(I return and my register is working properly. About an hour later, [Customer #1] and [Customer #2] come back through my line. They set one of every drink we sell by the checkout lines on my counter.)

Customer #1: “Pick one.”

Me: “Excuse me?”

Customer #1: *points to [Customer #2]* “My husband told me that he talked to you on your break. You were very calm and didn’t have anything bad to say. So pick a drink; it’s on me!”

(One of my supervisors comes over and assures me it’s okay.)

Me: “Okay, thank you. I’ll take this one.”

(It turns out they were from the corporate office, and they gave my manager a great letter of commendation! I never volunteered for Black Friday after that, though!)

This story is part of our Black Friday roundup!