Acting Rashly Can Leave You Pooped
(I’m working as a technical support agent for a satellite TV company. I get a call where I hear a baby screaming in the background.)
Me: “Thank you for calling Technical Support. How are you doing this evening?”
Customer: “Hello? Yes? I need to speak to someone in the technical department.”
Me: “Yes, ma’am, this is the technical department. How can I help you?”
Customer: “Hi, I’m babysitting for a woman, and she has a one-year-old. I’ve never actually babysat a baby before, and I can’t figure out how to get the diaper off so I can change him! These things have some sort of electronic lock or something on the right so the baby can’t take them off?”
Me: “Ma’am, this is customer support for satellite television, not a child care line.”
Customer: “But you are a technical guy, right?! You should be able to help me out! Is there somewhere I can put a code in or something? Come on!”
Me: “Ma’am, again, I apologize, but this is a technical support line for satellite television. I really can’t help you.”
Customer: “Please, I’m begging you! I want to get paid for this job! If I don’t change his diaper and he gets a rash or something, I’m going to be in big trouble!”
Me: “Have you tried peeling back the two little tapes on the front of the diaper?”
(I hear the customer pause for a second, and then I hear the telltale ripping noise of the diaper tapes being peeled away.)
Customer: “Wow! You’re a genius! It came right off! Did you press a little button or something on your end?”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
