Acting Irregular Over Regular Price
(We are a discount store that never has sales because our prices are already low. This year, we open on Thanksgiving evening and stay open through Black Friday, though everything is regular price. A customer walks into the store about an hour after we open.)
Me: *at cash counter* “Good evening, ma’am!”
Customer: “I heard you guys are opening now and aren’t closing until midnight on Black Friday!”
Me: “Yes, we’re going to be open all night tonight and all day tomorrow.”
Customer: “Great! I’m surprised there’s nobody here. So, what are the specials?”
Me: “Well, we actually aren’t having any sales; our prices are already rock-bottom.”
Customer: *confused* “So, everything is regular price?”
Me: “That is correct.”
Customer: *shouting* “Then why the h*** am I here? I should be at home spending time with my family, not wasting time shopping at full price! I only came because I thought there’d be a good sale! You wasted my time and took me away from my family!”
Me: *pointedly* “I agree. I don’t like being away from my family on holidays, either. Have a nice night.”
Customer: *leaves in a huff*
This story is part of our Thanksgiving roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
