Acting Flippantly
Me: “Thank you for calling [Wireless Phone Company]. How can I help you?”
Customer: “You guys sent me a phone but it has no buttons! This is unbelievable! What kind of monkeys do you have working there that you don’t notice your phones have no buttons?”
(I pull up the information and immediately see the problem.)
Me: “You said the phone has no buttons, correct?”
Customer: “Well, it has a couple but not the buttons with numbers!”
Me: “Okay, sir. Do you see that large crack down the middle of the phone?”
Customer: “Yes.”
Me: “Okay, sir. Pull on either side and it will flip open.”
Customer: “Oh, there they are. It does have buttons. How’d you do that?”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
