Act Your Age!

, , , | Right | January 4, 2021

A patient calls in to confirm her appointment date and time. After she gives me her name, I ask her to confirm her birthdate to make sure I am looking at the right person’s information.

Patient: “How about you tell me the birthdate you have and I’ll tell you if it’s right or not?”

Me: “I can’t do that; I need you to confirm it for me.”

Patient: “I’ll tell you the month and date and you say the year and I’ll confirm that. It’s [month and day].”

Me: “I can’t—”

Patient: “I’m in a break room with all my coworkers and you want me to say how old I am?!”

Me: “I need you to—”

Patient: “FINE! 1960! I’M F****** SIXTY YEARS OLD! ARE YOU HAPPY NOW?! NOW EVERYONE KNOWS! I CAN’T BELIEVE YOU MADE ME DO THAT!”

Me: “I’m just following protocol, ma’am. Your appointment is [date and time].”

The patient is yelling to her coworkers as she hangs up.

Patient: “DID YOU ALL HEAR THAT—” *Click*

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