Account Is More Frozen Than An Unpaid Freezer

Me: “[Company], how can I help you?”

Customer: “Yes, this is [Store], and someone is here to pick up the freezer from your company.”

Me: *looks up customer info* “Yes, it looks like it is being picked up due to low sales.”

Customer: “I don’t understand! No one has come to my location to place the order in months!”

Me: “Let me check… It looks like I personally have been calling you since July. It’s October now, and I haven’t been able to reach anyone. That’s why we closed your account and put in a freezer pick-up.”

Customer: “That is ridiculous! I haven’t seen anyone in months to take an order!”

Me: “Ma’am, we have been trying to call you to take an order over the phone. Is your phone number [number]?”

Customer: “YES!”

Me: “Then I have been calling the correct number for months now and leaving voicemails.”

Customer: “Oh, I don’t check voicemail. Why are you closing my account?”