Absolutely Trucking Mad, Part 5

I work as dispatch for a trucking company. One of my duties is to provide the closest truck driver for shipment. I get a call from a customer.

Customer: We can pay [generous amount] for this shipment, can you please check with your driver if that will be enough for him?”

I ask the driver:

Driver: “Yes, lock it down!”

Customer: “Alright, send your driver to the address.”

When the driver arrives at the address, he needs to wait for a couple of hours because they “made a mistake” with the paperwork. After asking them when they will be ready, only at the end do they tell him they sent their shipment with another courier for less money, and they didn’t even contact us. The driver tells me this and I call them asking for an explanation. They only said “sorry “and hung up.

Related:
Absolutely Trucking Mad, Part 4
Absolutely Trucking Mad, Part 3
Absolutely Trucking Mad, Part 2
Absolutely Trucking Mad