Above And Beyond The Call

(I talk to customers who call us for information about their debt. An old man, probably around eighty years old, calls.)

Me: “[Company Name], you are speaking to [My Name]. How can I help you?”

Caller: “Yeah, hi. I just took some of my wife’s pills by mistake. Is that dangerous?”

Me: “Sir, I work at a debt collection agency. I can’t give you a good answer to that.”

Caller: “What? Why not? I need help with this. Who can I call if you can’t help me?”

Me: “You should probably call your doctor or an ambulance if you need one.”

Caller: “All right, what is my doctor’s name and number?”

(I search for local doctors by looking at his area code. We have caller ID.)

Me: “Try [Number].”

Caller: “Thank you!” *hangs up*