About To Get Himself Booked
(We WERE a specialty bookstore but have gone the way of many others and are liquidating stock, with the only thing not discounted being rare or signed editions in a locked glass cabinet. Whilst most books are massively discounted, we also have a basket of books with minor shelf damage with a sign that states they are damaged and therefore customers are welcome to take a free one with any purchase. A customer approaches with a handful of them.)
Customer: “I’d like a discount on these. They’re damaged.”
Me: “Well, everything’s pretty much discounted. It doesn’t get much cheaper than $1 a book. Even so, they’re free if you purchase another item.”
Customer: “So, all the damaged books are free?”
Me: “Yes, if you purchase another book with them.”
Customer: “I’ll be right back.”
(He leaves his stack on the counter and I help other customers when I notice a cracking sound. He triumphantly returns to the counter, shoving other customers out of the way saying he was there first. I look over his shoulder to see he’s broken the latch on the rare book display to force it open as he slams a leather bound book signed by Neil Gaiman AND Terry Pratchett on the counter, cracking the hardcover.)
Customer: “All the damaged books are free, right?”
(You really don’t want to know what some of the other customers did…)
Question of the Week
Have you ever served a bad customer who got what they deserved?