About To Get Charged With Low Battery

| Right | August 26, 2014

(I work for a security company that installs alarms into residences. I have received an alarm indicating the customer’s alarm system has a low battery so I’m calling to notify them.)

Me: “This is your alarm company calling. May I speak to Mr. [Name]?”

Customer: “What the h*** do you want?”

Me: “Your alarm system sent us a low battery signal.”

Customer: “Low battery? What the h*** does that even mean? Is someone trying to break in?”

Me: “No, sir. It means the backup battery is low and needs to be changed.”

Customer: “The alarm system is plugged in; there is no battery. Send the police. I think someone is tampering with the system.”

Me: “I’d be happy to do that for you but—”

Customer: “JUST SENT THE D*** COPS!”

Me: “Okay, sir. Will do.”

(I explained the situation to the police department, and they weren’t too happy about having to respond to a low battery signal. They intended to make sure the customer learned the difference between an emergency signal and a low battery!)

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