About To Get Charged With Battery, Part 6

| Pasadena, MD, USA | Right | October 8, 2015

(A customer comes up to my register with store brand mid-grade car battery.)

Customer: “This battery is no good. Can I upgrade to [high quality battery]?”

Me: “Sure thing. Let me grab that for you.” *I set up the exchange, and ring up to new battery* “All right, since you are moving up in batteries there is a price difference. Your total comes to $11.53.”

Customer: “Why? It should be free, because the old one was bad.”

Me: “Well, sir, if you want a free battery then we can do a defective exchange and you can have to the same battery that you already have… or you can pay the $12 and upgrade, but since you have made it clear that you wish to have the better product then I’m afraid you have to pay the 12 bucks. It’s just like going to a car dealership. They won’t just give you a BMW because the Toyota they sold you broke down.” *customer sulkily pays and leaves*

 

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