About To Get A Pickup Put Down

, , , , | Right | October 12, 2018

(I am the operations manager for a popular department store. It’s my birthday. We have closed up, and despite working a full shift, I still got to go on a nice birthday date with my boyfriend. I get a call at two am from the alarm company for the store; they have a motion sensor going off at the store and none of the other three managers are answering their phones. I tell them to not dispatch a patrol car yet; our store is charged for that and it’s likely a false alarm. I get up, and my boyfriend insists on driving me since I had several glasses of wine that evening. We arrive at the store fifteen minutes later, and there is actually a person. She has wedged our automatic doors slightly open and is jabbing a stick into the space where the lock would be. She sees our headlights and turns around before going back to it. I get out of the car, followed by my boyfriend.)

Me: “You need to stop that.”

Customer: “No, I ordered items for pickup and I am picking them up.”

Me: “You can’t be serious. Stop this. Step away from the door or I’m calling the police.”

Customer: “Do you work here? Go get my items; they’re under [Last Name]. It should be [a whole slew of things].”

(My boyfriend is getting fed up. I’m fed up. This woman is crazy. I realize I don’t have a nametag on.)

Me: “You have just gotten me out of bed on my birthday to come down here and tell you you’re behaving like an entitled child! If you don’t step away from those doors, you’re going to have to call the cops on me, because, so help me, I’m done putting up with crazy s*** like this.”

(She looks at me with wide eyes.)

Me: “I don’t want your business. Cancel your order when you get home. I don’t want to see you here ever again; are we clear?”

(She scampered off. My boyfriend and I stopped for late-night snacks on the way home.)

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