About To CSI This Place

, , , , , | | Right | May 28, 2018

(I work as a liaison between a clothing company and a major retailer. At one particular store, the clothing company I work for is positioned right in the path of the bathroom. It’s been a VERY busy Saturday since the main mall bathroom is closed for renovations.)

Me: *straightening up the area*

Customer: “Excuse me, has anyone turned in a cell phone to you?”

Me: “No one has turned one over to me, but we can check with the store associates to see if maybe they had someone turn in a phone.”

Customer: “Great! I left my iPhone in the bathroom and I really need it!”

(She’s obviously pregnant and in a rush, and I want to help her get out of here, so I grab the closest associate.)

Me: “Has anyone turned in a cell phone recently?”

Associate: “No, not to my area. We should check the center just in case, and I’ll call a manager to check.”

(I walk to the center registers. No one has turned a cell phone in here, and no one has turned a cell phone in to a manager.)

Me: “I’m sorry, ma’am, no one has turned in a cell phone all of today.”

Customer: “I need my cell phone! I left it in your bathroom! I want to talk to a manager!”

Me: “I can call them and they’ll—”

Customer: *cuts me off and starts yelling at me* “YOU HAVE CAMERAS ON THE BATHROOM! YOU CAN SEE WHO COMES IN AND OUT! THE PERSON WHO TOOK MY PHONE MUST BE ON VIDEO! YOU NEED TO CHECK THE CAMERAS AND SEE WHO HAS MY PHONE!”

Me: “Yes. There are cameras pointed at the hallway leading to the bathrooms, but no cameras directly at the bathroom or in them.”

(She then demands to speak to “security,” but the cameras are manned by loss prevention, not security. They actually will not help with such matters unless personal safety is involved, like a lost child.)

Me: “I cannot let you speak to loss prevention. It’s not their job to keep track of people’s misplaced items.”

Customer: “I WANT YOU TO CHECK THE CAMERAS AND FIND OUT WHO STOLE MY PHONE! I SHOULD BE AT THE AIRPORT PICKING UP MY HUSBAND, AND I CAN’T CALL HIM WITHOUT MY CELL PHONE! I’M IN A HURRY! I CAME TO THE MALL TO GET MY HAIR DONE AND MY EYEBROWS THREADED, AND DO SOME BABY CLOTHES SHOPPING! I ONLY HAD TWO HOURS AND I NEED TO GO! HIS FLIGHT HAS ALREADY LANDED! I CALLED MY CELL PHONE A FEW MINUTES AGO AND IT WAS ON, BUT NOW IT’S NOT! SOMEONE HAS IT! I DON’T HAVE TIME FOR THIS!”

Me: “If you want to take this up with the loss prevention manager or store manager, then I can give you the office number and you can call then be transferred to one of them, when it’s more convenient for you.”

Customer: “Yes, give me that number!”

(I write the number down, and she snatches the paper out of my hand and storms out. She calls later that day and throws a major fit when both the store manager and loss prevention manager refuse to hand over video footage. Yes. She wants ALL of the footage that could show who took her phone. Later I’m talking to a manager who had to deal with her.)

Manager: “I’m not sure what she planned on doing with the footage. Track everyone down with FBI facial recognition and interrogate them?”

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