A Watch To Tell The Times They Are A-Changin’
It is two days before leaving my job as a retail cashier at a well-known clothing store during the Christmas rush.
Customer: “Hi. I want to return this watch my dad got for my daughter. It’s kinda ugly. Not her style.”
Me: “Sure thing. You have the receipt?”
Customer: *Hands me the receipt* “Yes, but I don’t have the card it was paid with.”
Me: “That’s all right; the receipt and watch are all I need.” *Proceeds with the return transaction* “All right, you’re all set!”
Customer: “Well?”
Me: “Well, what?”
Customer: “I told you I don’t have the card. Where’s my cash?”
Me: “Ma’am, you didn’t say you want cash. And even if you had, I can’t refund a card purchase with cash. There’s not even an option in the system for me to do that.”
Customer: “Unbelievable! This is what’s wrong with your generation. You’re so rude and entitled.”
Me: “Your generation raised mine. Have a nice day.”
The customer looked startled, huffed, and principle-waddled out.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
