A Wardrobe Malfunction

I design custom furniture. I’m talking to a client about a dresser she’s had me make, and now we’re ready for her to come and collect it.

Me: “As a reminder, here are the exact dimensions of the dresser; make sure you have a vehicle big enough to fit it. I’ll help you lift and load it.”

Customer: “Yeah, no problem.”

Later, she arrives with a small car and a male friend.

Me: “That vehicle’s too small for the dresser.”

Customer: “Just try squeezing it in anyway.”

Her friend forces it in roughly, scratching and damaging it.

Customer: “I’ll come back tomorrow with a U-Haul to pick it up.”

Next day:

Customer: “I want a refund. I didn’t like it when I saw it in person, and it’s slightly damaged.”

Me: “The damage was caused by your friend trying to force it into your small car. I won’t refund you because: one, I already held the dresser for you. Two, I told you to make sure you had a vehicle that fit, which you ignored. Three, you instructed your friend to try to force it, which caused the damage.”

Customer: “I’ll report you to the police!”

Me: “Go right ahead. I’ll be happy to share my side of the story.”

Three days later:

Customer: “I’ll schedule to pick up the dresser.”

Me: “Just tell me the day and I’ll have it at the end of my driveway.”

I didn’t want to deal with her BS again. She finally came to pick it up with an appropriate vehicle.