A Very Taxing Explanation, Part 3

(I work for a clothing company and take orders over the phone. This happens with almost every order I place.)

Me: “Your total, including shipping and tax, comes to [amount].”

Customer: “What?! But the merchandise was only [smaller amount]! What is the extra charge for?!”

Me: “That would be the shipping and tax.”

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Question of the Week

Have you ever served a bad customer who got what they deserved?

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