A Very Rewarding Afterlife
Me: “Hi, thanks for calling your [Large Company] MasterCard services with [My Bank]. May I have your first and last name?”
The caller gives me a name. Her first name doesn’t match an account but her last name does.
Me: “And your relationship to the cardholder?”
Caller: “Oh, I’m his mother. We noticed he had reward points and wanted some help to use them.”
Me: “If the primary is available to speak with, I can help him redeem them online; otherwise, there’s a hotline he can call to redeem them over the phone.”
Caller: *Very nonchalantly* “Okay, we won’t be able to do online since he died a couple of months ago, so what’s the hotline?”
Me: “Let me get you over to someone that can help with that.”
I then transferred her over to our Deceased Probate department. What the f***?
