A Very Personal Emergency

, , , , | Right | May 13, 2018

(I work in a tiny, independent, local charity shop in a small market town. Nearly all our customers live in the town and are regulars. Our manager also lives locally and has small children. On this day, she is at a school event for the afternoon and has left us volunteers in charge.)

Customer: “Who is your manager?”

Me: “[Manager].”

Customer: “I want to speak to her.”

Me: “I’m sorry; she’s not in this afternoon. She’ll be here tomorrow. Can I help with anything?”

Customer: “No, I want to speak to a manager.”

Me: “Okay, I can take your number and she can ring you, or you can pop in any day later this week.”

Customer: “I want to speak to her now. Where is she?”

Me: “Er, she’s not here. All I can do is get her to call you, but it won’t be today.”

Customer: “Well, give me her phone number.”

Me: “I can give you the shop number, but she’s not here to answer it today. I’d be the one answering it.”

Customer: “Give me her number. She’s got a phone, hasn’t she?”

Me: “I can’t do that. I can only give out the shop number.”

Customer: *getting angry* “Why not?”

Me: *pause* “Because it’s her personal number for personal calls; anything shop-related comes through the shop. I can give you the shop number, or get her to call you tomorrow.”

Customer: “That’s not good enough! I want to speak to her now. You ring her! Ring her and tell her I want to speak to her!”

Me: “Sorry, I can’t. She’s not available this afternoon.”

Customer: *shouting* “WHAT IF THERE’S AN EMERGENCY?”

Me: “Um. Is this an emergency?”


1 Thumbs