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A Very Lazy Customer Considering It’s A Health Product

, , , | Right | January 13, 2021

A customer is trying to return a faulty fitness monitoring watch. These products are covered by the manufacturer and not the retailer itself.

Customer: “Look, just return my money and I’ll leave. It’s that simple.”

Coworker: “Ma’am, I’m afraid we can’t do that. You must contact the manufacturer here.”

I hand her a leaflet with all the contact details.

Customer: “No, you can do that. That’s your job: to help the customer.”

Coworker: “Whilst that is true, I can’t do that in this situation. It has to be your details from you in the email.”

Customer: “Well, why don’t I just email you my details to email to them?”

Coworker: “I… That would just make it more complicated, and I can’t really give out my personal email for that.”

Customer: “Don’t be difficult; you’re making this so complicated.”

The next half-hour was essentially my coworker and my manager trying to explain to her why creating an unnecessary go-between would make it more difficult than doing it herself. All the while a queue was building up due to her distracting two staff members.

To neatly round off the experience, she put in a complaint about me simply because I shook my head in response to hearing her claim that she would be seeking legal compensation for the time we apparently wasted.

Considering she was wasting the time of two people who were at work, I feel like such a ludicrous claim would have a better chance of working out for us rather than her.

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