A Troublemaking Transformation
(I am the ‘bad’ worker here. A young man approaches. He looks like he’s in his mid-20s, hair in thick disarray, facial hair everywhere, torn shirt, torn jeans, wrinkly clothes, red eyes, unwashed face, basically looked very unkempt. I figure he is a ‘punk’ and therefore a troublemaker, so I keep a close eye on him. After a bit he disappears. The next morning, a handsome young man in a very well-tailored suit comes down.)
Suited Man: “Hello, I’d like to check out.”
(After asking his room number, I checked the computer and realized that he was part of a group of lawyers that was staying with us! Moreover, he was the same ‘punk’ from before. I couldn’t believe the transformation, so I just stood there and gawked. It was like one of those makeover shows, before and after. ‘Never judge a book by its cover’ is true.)
Question of the Week
Have you ever served a bad customer who got what they deserved?