A Time For Giving, And Returning

| Thousand Oaks, CA, USA | Working | December 9, 2013

(I work in a discount retailer. It is a few weeks after Christmas. All our Christmas merchandise had been marked down 90%. We have a rule that anyone returning Christmas clearance cannot just turn around and re-purchase it for the discounted price. They have to wait until it has been re-shelved. A customer comes in with a full cart.)

Customer: “I want to return these and repurchase them.”

Me: “You will have to wait for the merchandise to hit the floor before you can repurchase it.”

(The customer immediately starts yelling at me. I get a manager. Unfortunately, the manager on duty is something of a jerk.)

Manager: “You will have to process the return, and then resell the customer the merchandise.”

(Upon hearing this, the customer goes back outside. The customer returns with TWO MORE carts full of Christmas décor, with a total of FOUR different receipts the purchases were made on. After 20 minutes of trying to sort out which things were on which receipts, I go back to the manager’s office to see if I can get some help. As I try to explain the problem to my manager, the HEAD manager walks in. After hearing the situation, I get sent on an extra long break. My manager gets chewed out and sent back out to the floor.)

Head Manager: *to manager* “Start all over again if you have to. You started this. It’s all your problem!”

(Afterwards my manager was suspended for three days.)

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