A Throwaway Conversation

, , , , | Right | March 15, 2019

(I’ve recently started working at a fast food chain located mainly in Texas. I’ve been working for about a month and a half and I have managed to learn most of what my job entails and how to run the register. But, like everyone, I mess up orders on occasion. This story occurs after I mess up an order for a drunk girl.)

Drunk Girl: “You messed up my order.”

Me: “I’m so sorry about that.” *she gestures for me to take it* “Again, sorry, but we aren’t allowed to take them back. You can either keep it or throw it away.”

(The girl is about a foot away from a trash can. She would have to turn 90 degrees and she’d be able to throw it away.)

Drunk Girl’s Friend: *reaches for the messed up order*

Drunk Girl: “No! Can you throw this away?”

Me: *thinking the friend might want it* “You can keep it if you want.”

Drunk Girl: *angrily throws the burger on her wrapper and storms up to my manager* “Hi. He messed up my order, and I asked if he could throw it away, and he said no. If you knew anything about customer service, you’d know that was rude!”

(I have major social anxiety and this is my first rude customer; I freeze up.)

Manager: “So sorry about that.”

(She walked ten feet to go talk to my manager when she could have turned 90 degrees to throw her burger away.)

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