A Thick Slice Of Retail Life
(This takes place in a deli in a grocery store. It’s very common for customers to only ask for two to five slices of meat if they just want enough to make a sandwich.)
Customer: “I’d like four slices, kind of thick, of the [Brand] turkey.”
Me: “Sure thing.”
(I slice a piece of the turkey and show it to her to make sure the thickness is okay.)
Customer: “Yeah, that’s fine.”
(I finish and tag the turkey, and the price comes out to $3.57. The customer takes the turkey, thanks me, and walks away. About half an hour later, the same customer walks up to the deli again without her cart or meat.)
Customer: “I had to return the turkey; I don’t understand why it was so expensive.”
Me: “Uh… Okay, would you like something else?”
(I’m a little confused since she saw the price before she took the turkey.)
Customer: “I just don’t understand why the turkey was so expensive. I got it yesterday and it was only $2!”
Me: “Well, it could have been how thick it was cut.”
Customer: “Okay, can you cut it a little thinner?”
(So, I cut her four slices of the same turkey, thinner, and the price is around two dollars.)
Customer: “Okay, add a couple more slices.”
(I add two more slices.)
Customer: “No, no, no, that’s too expensive again!”
Me: “But you just told me to add two more slices.”
Customer: “It’s not for me; I’m not trying to get in trouble again.”
(I take a slice off and tag it, and she thanks me and walks away.)
Next Customer: “Wow, I promise I won’t be that difficult!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.