A Telecommunication Error

I work in tech support for a telecom that has Internet, phone, and TV.

Caller: *Furious* “Why don’t I have an Internet connection?!”

Me: “It could be a number of reasons, ma’am. Is it a wired or wireless connection?”

Caller: “Well, I guess it’s wireless now.”

Me: “What do you mean ‘now’?”

Caller: “I got tired of all the devices and cables on my desk! I packed everything up and put it in a closet. It looks so much cleaner now with just the monitor.”

Me: “I see… Well, when you turn on the monitor now, what do you see?”

Caller: “It says, ‘No signal’. Why don’t I have Internet?!”