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A Technically Grating Relationship

| Related | June 2, 2017

I work for a large ISP that provides subscription TV along with phone and Internet. I often take escalated calls from irate customers.

In this instance, I have been dealing with an older woman whose services are not functioning properly. She has called in multiple times and keeps asking for me. It gets to the point where she has even managed to obtain my personal number.

It was the day of the dispatch, and sure enough, she calls me again. “Why aren’t the techs here yet? I’m sick and tired of waiting!” I responded with “Please, just read a book. They’ll be there soon, Mom.”