A Taxing Customer

| Right | May 21, 2016

(Tennessee doesn’t have a state income tax, so sales tax is pretty high. Out-of-town visitors are often surprised at this. I witnessed this conversation between my coworker and two customers while I was at the next register.)

Coworker: “Your total is [amount]. You can swipe your card through the pad.”

Customer: “Wait, how much is that? Has it gone up?”

Coworker: “It’s [price]. We did have a little price increase at the beginning of the year.”

Customer’s Husband: “But that’s still not right. If it’s [price], then why is the total [amount]?”

Coworker: “Oh, that’s with tax!”

Customer: “What?! Why is the tax so high?”

Coworker: “Um… that’s the tax in this county in Tennessee.”

Customer’s Husband: “But WHY is the tax so high?”

(Pause.)

Coworker: “You can swipe your card through the pad there, sir.”

(They left still muttering about why the tax is so high. I almost told them that a neighboring county’s tax is .25% higher even than here. The kicker: when the customer gave her phone number for the rewards program, her area code indicated that she LIVED in the same town. She must freak out about the tax three times a day!)

1 Thumbs
563