A** T*** M*****

, , , , , , | Legal | February 15, 2020

(I work as a night-time cashier in a small-town gas station. Our ATM is out of service at this time. A customer walks in.)

Customer: “Do you guys have an ATM?”

(She is polite and kind about it.)

Me: “We do but it’s currently not working.”

Customer: *sighs* “Oh, okay. Do you guys do cashback?”

Me: “No, ma’am, we don’t.”

(The customer’s politeness turns into an angry rage)

Customer: “Well, you guys are f****** lame. You guys should do f****** cashback, since you lazy a**** want to mess up the g**d*** machines so that customers can’t use them. Some of us prefer to pay with cash!”

Me: *calmly* “I apologize that the ATM isn’t working and that we don’t do cashback, but there are two ATMs nearby that you can try to use…”

(I then tell her the location of said ATMs, which aren’t but a few blocks in each direction. Surprisingly enough, she doesn’t say anything while I’m explaining this. After I’m finished, though, she starts yelling again)

Customer: “F*** you and this g**d*** place. You can go suck a c*** with your nasty-a** attitude. I’m not coming here again.”

(As she turns and heads out the door, I say, “Have a great night, ma’am,” but she stops as soon as I finish speaking and turns around. I then grab the phone and hide it with my fingers on the keypad, as I know what possibly could happen and may have to end up calling the cops.)

Customer: “What did you f****** call me?”

Me: “Ma’am, I’m going to have to ask you to quit your name-calling and being disrespectful, or you can leave.”

Customer: “I’m not going any-f******-where.”

(Then, she started cussing me and berating me. By this time, I had dialed the number to the police and hit the talk button. While I was on the phone, she was making statements like, “F*** the police. They’re not going to s***,” etc. After talking with the dispatcher, I hung up, and she said something else, ran out the door, got in her car, and squealed tires out of the parking lot. I quickly called the dispatcher back and described the vehicle she was driving. Dispatch informed me that the police were on the way. About a minute later, she came back into the parking lot in a calm manner and got out of her car. As she was doing this, the police arrived, and she got back in the car and tried to back out and speed away. She hit a police car in the progress. Naturally, they told her several times to get on the ground but she refused, and they ended up having to use a taser on her as she started running toward the police officers. After a while of dealing with her and securing her in the police car, the officer came in and got my side of the story. He informed me that she had stated that I tried to swing at her along with making racist comments and refusing service. Mind you, she had the same skin color as I do. The officer then told me that she should be banned from the place — I have the authority to request someone to be banned since I’m the only one working at night — per my manager, and that she turned out to have drugs on her, several assault charges, several warrants out for her arrest, and a few other charges, and was officially now banned at every gas station in my small town. Months later, I read that she had gotten many years in prison and had to pay thousands of dollars in damages. How I love Karma.)

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