A Sweet Resolution
Tech Support | Right
| March 5, 2014
Me: “Hello. This is [Name].”
(There is lots of very loud static on the phone, making it difficult for me to hear the person.)
Caller: “Hello?”
Me: “Can you hear me?”
Caller: “Hello?!”
Me: “Your phone has a lot of static. I’m having trouble hearing you.”
Caller: “HELLO?! CAN YOU HEAR ME? PEOPLE CAN’T HEAR ME AND I CAN’T HEAR THEM!”
Me: “YOU’VE GOT A LOT OF LOUD STATIC THAT SOUNDS LIKE A PLASTIC WRAPPER!”
(The static stops.)
Caller: “Oh! That’s because I was opening a candy! Thanks for your help!”
(The caller hung up, and my face met the desk.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
