A Sweet Ending

My old broadband company was hopeless. My net was down more than it was up, often for hours to days. Family friends were almost ready to sue them as their “service” was so bad locally. I decided it was finally time to switch to a faster and more reliable company.

The changeover was due at midnight and was to have a new router in the post before it. The post came that day and there was no new router in it, so I sighed and resigned myself to using Twitter to complain yet again about broadband issues. 

The new company responded to tweets quickly and found there was a system error, so the automatic release of the router when I signed up had not happened for some reason. For the inconvenience, he would credit my account with £8 for being without the Internet for what could be up to five days, but he put an urgency request on it.

The next day, to my surprise, a router and parcel came in the post. The parcel was a bar of chocolate from a local supplier with an apology note from the new broadband company, written by the guy I had spoken with on Twitter. After setting up my new router, the first thing I did was sent a DM to acknowledge that the router had arrived and thank him for the chocolate.

The next day, a second router arrived! I went back on Twitter to announce my routers were breeding. I was sent a free postage bag a few days later to return it and was thanked for telling them as so many kept them.