A Super-Low-Cost Transaction

, , , , | Working | April 10, 2020

(Mom calls a major electronics retailer on her phone while we are in the car.)

Mom: “Hello! We were at the airport, and my son pressed a button at your kiosk and a pair of [High-End Brand] headphones fell out! But we didn’t pay for them.”

Customer Service: “I need the transaction or credit card number.” 

Mom: “Um, we didn’t pay for them. It was an accident.”

Customer Service Rep: “I understand. I just need the transaction or credit card number.” 

(It goes around in circles like this until my mom finally asks for the supervisor. He winds up telling us to just keep them, a $200 pair of headphones.)

Mom: “I don’t want them, and I don’t want to give them to [Stepbrother], because that’s like saying stealing’s okay. I’ll just return them to the store in person.”

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