A Sudden Change In Attitude
(I’m taking money in the drive-thru.)
Me: “Hello, sir, your total was $10.03.”
Customer: *shoves a stack of bills in my hands* “That’s 11.”
Me: “All right.” *I proceed to count the bills*
Customer: “What are you doing? You don’t need to count them! I told you there were 11, so just type in 11 and give me my change!”
Me: “Sir, I have to check to see how much money you handed me. Even if you tell me I still have to count it.”
Customer: That’s bulls***! How can you be so distrusting? I’m not trying to scam you. If I say I gave you 11, then I gave you 11 dollars! God, you’re so rude. I can’t believe this.”
Me: “I’m sorry sir. Here’s $1.97 for your change.”
Customer: “Wait, what?”
Me: “You gave me 12. Not 11. That’s why I count everyone’s money. More often than not, people give me too much money by accident.”
Customer: “Oh… yeah. Thanks, I guess.”
(That wasn’t the first time I’ve had this conversation, and I’m sure it won’t be the last.)
This story is part of the second Drive-Thru roundup!
Read the next second Drive-Thru roundup story!
Read the second Drive-Thru roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.