A Stormy Attitude

, , , | Right | February 10, 2020

Me: “Hi. Thank you for calling [Company]; how can I help you?”

Customer: “Hi. Channel [number] is out.”

Me: “Ah. Yes, we know about that one, and in fact, all channels provided by [Company] are out right now due to a storm on the west coast.”

Customer: “Well, when are you going to fix it?!”

Me: “Uh… There’s no telling when the storm will be over, ma’am. We just have to wait and see.”

Customer: “So?! What are you going to do about it?!”

Me: “Uh… There’s nothing to be done to ‘fix’ it, ma’am. We just have to be patient and wait for the storm to be over, and it will come back all on its own.”

Customer: “HMPH! That’s unacceptable!” *hangs up*

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