A Storm Of Entitlement, Part 2
We have just had a big storm and the store is flooded about a foot deep. We are figuring out protocols with managers when a customer drives into the flooded parking lot, steps out of her car in thick boots, trundles up to the front door of the flooded store, realizes the doors aren’t opening, and then spots us.
Customer: “Why aren’t you open?”
We look around, as if the flood might register in her brain, but alas…
Manager: “We’re closed because of the flood. There’s water a foot deep throughout the store.”
Customer: “Well, that’s fine. All my items are top-shelf!”
Related:
A Storm Of Entitlement
Question of the Week
Have you ever served a bad customer who got what they deserved?
