A Storm Of Complaints

, , , , , | Right | July 21, 2020

I work for our small local council. We have one main customer service office and a few other offices in the outer districts where customers can come in and ask about a majority of council services.

We have a disabled regular who lives in a district area but still manages to make it into the main office. He either comes on a mobility scooter or powered wheelchair and is always complaining about the smallest of things and reminding us of his disability.

He once came into the main office to complain about a wobbling street sign; we were in the middle of a storm.

This time, he was going past our district office in his wheelchair. I braced myself, preparing for him to come in and complain. But he had dropped his phone onto the pavement and had gone past it in his wheelchair. I prepared to go help him as I thought he hadn’t noticed the phone drop, but before I could get up, he had gotten up out of his wheelchair, had a good old stretch, looked around, walked back to where he dropped the phone, and bent down to pick it up.

I was speechless.

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