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A Storm Of Bad Behavior

, , , , | Right | March 17, 2021

It is March of 2017 and we have some horrible windstorms. Power is out all across the state from twenty-four hours to weeks at a time. It is day one of the storm. I arrive at work to discover there is no power, but due to company policy, we are forced to stay open.

We have one person at the front who can process transactions in cash only, one person to verify prices as needed, and one person to limit the number of people in the store at one time, plus management. Our store policy indicates that in order to sell tobacco/vape and alcoholic products, we must ID every customer and scan their ID. We do this with regulars, out of towners, and even employees. It’s a dumb policy, but it’s to cover our butts.

Our sweet older lady is working the register, and I’m the price checker. Everything is going quite smoothly despite working by flashlight. Eventually, I hear arguing coming from the front.

Customer: “Just look at my ID and do the math! I need my cigarettes!”

Coworker: “Ma’am, I’m terribly sorry, but due to company policy I am unable to sell you cigarettes with no way to scan your ID.”

Customer: “F*** your policy! Just sell me the d*** cigarettes! I’m [number] years old!”

Coworker: “I’m sorry but it’s against store policy to sell tobacco or alcohol without being able to scan an ID.”

The customer stormed out in a huff. Over the next hour or so, this same scene happened again and again, for alcohol and cigarettes. We even put signs near all the appropriate products and on the front doors.

Eventually, our store manager — who is super nice 99.9% of the time — snapped and closed the store. He told us that we could leave the second our shift management got the okay from corporate. Luckily, about three hours later, we got the okay to finally leave. In the upcoming days, some of the same customers came in and acted as if nothing had happened, never apologizing for their obnoxious behavior.

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