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A Storm In A Teapot

, , , , , | Right | March 14, 2022

We are doing a special promotion on a certain brand of china. Customers can bring in old pieces of china, and for every piece, they will get 50p off a new item. All the old china brought in will go to charity. There have been fliers handed out for a week and large notices all over the shop explaining all this.

A couple comes in with a large box of china items, and we set about counting them, all the while praising the customers for their generosity. There are seventy-two items.

Me: “Wow, you’re certainly going to have a lovely new dinner set! What would you like?”

Customer: “The teapot, please.”

Me: “Good start! What else?”

Customer: “Just the teapot.”

Me: “Oh, how generous! You’ve given all this china to charity, and you’re just getting the teapot, with 50p off! Brilliant!”

I’m suspecting now where this is going.

Customer: “No, we brought in seventy-two items. Seventy-two times 50p is £36, the price of the teapot.”

Me: “I’m afraid it’s only one item against one item.”

Customer: *Swaggering, sneering, hands on hips* “And where, may I ask, does it say that?”

Me: *Pointing at the large print on the bottom of the flyer* “There…”

Customer: *Crumples* “Oh…”

In the end, they bought their teapot with 50p off and a couple of mugs and plates, sorted out what they didn’t want to give to charity after all, and left.

At least they didn’t flounce off.

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

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