A Stickler For Stickers
(We are having a summer sale, and I am busy stickering a bunch of notebooks that are 50% off. Note: these stickers are merely to alert the customers of the discount; the items are automatically discounted when scanned at the till).
Customer: *picks up notebook* “Is this half off, too?”
Me: “Of course. All of these notebooks are.”
Customer: “What about these two?”
Me: “Yup, all of them!”
Customer: “Could you put a sticker on this one, then?”
Me: “It’s okay; it doesn’t need one. All our items are automatically reduced at the till. Is there anything else you need?”
Customer: *agitated* “Yeah, I want a sticker on this d*** notebook!”
Me: “Honestly, it’s an automatic system and it doesn’t need one.”
(The customer just stands there. I eventually lean over and place a sticker on the notebook. The customer’s attitude immediately improves.)
Customer: “Thank you very much!”
Question of the Week
Have you ever served a bad customer who got what they deserved?