A State Of Mindlessness
(Note: I’m providing tech support over the phone to a customer.)
Me: “Okay, so we’re just going to need your phone number before I can go any further.”
Caller: “Okay, it’s [local number].”
Me: “…and your area code?”
Caller: “Huh?”
Me: “What state are you in?”
Caller: “Say again?”
Me: “What state?”
Caller: “Sober?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
