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A Small Cookie To Make All The Difference

, , , , , | Right | June 30, 2022

I worked lunchtime four days a week at the supermarket. As such, I got to know some of the regulars who worked in the area and bought their lunch here most or all of the time.

There was one customer who came in every day and bought the same three things for lunch: a sandwich from our deli, a cookie, and an energy drink from the fridge. I was often on the express checkouts, and he often came through my queue but never said a word. He wasn’t unfriendly; it was more like he was distracted by something else that was getting him down.

After several months of buying the same three things every day, he once came in and got an apple instead of the cookie. Trying to be friendly, I asked him:

Me: “Changing it up today?”

Regular: *Taken aback* “How did you know?”

Me: “You come through my checkout a lot, and we get to know the regulars.”

Surprisingly, this perked the customer right up. He smiled and thanked me for the first time, and he continued to do so each time he came through after that. He even started making small bits of conversation. I learned that he was in a job he disliked but would be moving soon to a new job in another town.

He stopped coming through after a couple of months. I hope the new job worked out for him.

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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