A Sleepwalk To Remember
(I work in customer service, where tobacco products and lottery tickets are purchased.)
Me: “Do you need any cigarettes or lotto with that today, ma’am?”
Customer: “Excuse me?!”
Me: “Do you need any cigarettes or lotto today?”
Customer: “What do you mean by that?”
Me: “…do you need to purchase any cigarettes or lotto today?”
Customer: “But, what do you mean by that?”
Me: “I mean… do you want to buy cigarettes or lotto today?”
Customer: *blank stare* “What?”
Me: “Do you know what cigarettes and lotto are?”
Customer: *shakes head* “Um…” *confused look*
(I explain to her what cigarettes and lotto are, then I ring the lady’s purchase in and put it in a bag. She punches in her number for her debit card but stops halfway through and looks at me.)
Customer: “Aw, crap, I forgot to buy my cigarettes.”
Did you find this story from our No Smoking roundup?
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
