A Sizeable Problem
(I am waiting in line in a coffee shop behind an elderly woman, with a young barista serving.)
Elderly Customer: “I would like a small black coffee. I have a coupon to get it for free.”
Barista: “This coupon is good for a free medium coffee. Would you like a medium today?”
Elderly Customer: “I only want a small.”
Barista: “Well, this coupon only works for a medium.”
Elderly Customer: “I only want small, though.”
Me: “…”
(This standoff went on for a little while longer, until finally the woman sighed, gave me the coupon, and left. Neither of them could devise a solution to this insurmountable problem apparently. I got a free coffee out of it, though!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.