A Sizeable Problem
(I work at a fast food restaurant. For some reason, people don’t seem to understand sizes. I am often on the drive-thru, and you would not believe the frequency with which these exact exchanges occur, with multiple customers.)
Me: “Hi, what can I get for you?”
Customer: “I’ll just have a #1.”
Me: “What size would you like that combo?”
Customer: “[Soda].”
Me: “Okay, and what size?”
Customer: “[Soda].”
Me: “Small, medium, or large?”
Customer: “[Soda].”
Me: *over-enunciating* “Do you want the fries and drink small, medium, or large?”
Customer: “Actually, make that a [Other Soda].”
Me: *picks random size for them* “Thank you. Please pull forward.”
(Another incident: a customer goes through the process of ordering whatever food, and then…)
Me: “Small, medium, or large?”
Customer: “What does that mean?”
Me: “What size do you want [Item] in?”
Customer: “What does it come in?”
Me: “It comes in either small, medium, or large.”
Customer: “I’ll take a regular.”
Me: “So, you want that in a medium?”
Customer: “No, just give me the regular size.”
Me: “Okay, I’ll make that a small.”
Customer: “Just give me whatever size it comes in!”
Me: *picks size for them* “Thank you. Please pull forward.”
(Plot twist: sometimes the customer really wants “extra large,” which is not an actual size here, and pulls all the way back through the line to have us get their order “right.”)
Question of the Week
Have you ever served a bad customer who got what they deserved?
