A Sizeable Lack Of Information

| Right | May 28, 2014

(On a slow evening, a customer comes in and immediately approaches me at the counter.)

Me: “How are you this evening, ma’am? Is there anything I can help you find?”

Customer: “I’m looking for sweater for my daughter.”

Me: “Okay. What size is she in? And is the sweater for any particular occasion?”

Customer: “Well, she’s petite and slim. Really small for her age.”

Me: “Well, what size shirt does she wear?”

(It’s really hard to sell to a customer when you don’t know what they are shopping for.)

Customer: “She’s petite and small.”

Me: “Well, how old is she?”

Customer: “She is small for her age.”

Me: “I understand that, but if I don’t know what size she is in, I can’t show you what I have available in that size.”

Customer: “She is slender and petite.”

(Giving up, I show her the only sweater I have in stock for girls.)

Me: “Okay. I have this one here. It’s great for the spring time and can be dressed up or down depending on the occasion. The biggest it comes in is a 5T.”

Customer: “Oh, that’s too small.  She’s a size eight.”

(The customer left the store telling me I should’ve known what size she was looking for.)

1 Thumbs
1,452