A Simple Solution Is Just The Ticket
Tech Support | Right
| July 10, 2014
Customer: *calling my office phone* “My scanner hasn’t worked for two weeks! Why haven’t you fixed it yet?”
(I glance at my computer, checking my tickets. Nothing in this person’s name.)
Me: “Have you called a ticket in? What is the ticket number?”
Customer: “I don’t have time for that!”
Me: “Well, luckily, I have a gap between appointments and can come over to look at it now.”
(I head over.)
Customer: “See? Nothing.”
Me: “How long has it been unplugged?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
