A Signature Problem
(A customer pays by credit card, the receipt prints out for them to sign — this is back before all cards have PINs — and the customer signs the receipt. I turn over the customer’s card to find that it’s a new one and they haven’t signed it.)
Me: “Sir, you haven’t signed your credit card yet.”
Customer: “Oh!” *signs card*
Me: “Can I see your ID, please?”
Customer: “What do you need to see my ID for?! The signatures match!”
Me: “Because you just signed both, I just need to verify it is your card.”
Customer: “This is ridiculous!”
Me: “If someone had stolen your brand new card and I let them buy stuff on it, how would you feel?”
(The customer, grumbling, shows me his ID. The name and signatures match.)
Customer: “See, I told you they matched!”
Question of the Week
Have you ever served a bad customer who got what they deserved?