A Shocking Discovery
(I’m the parts manager for a body shop that specializes in high-end cars. My shop is contracted to do all the warranty work for several dealerships in the area. I have just returned to work after taking sick leave and am still getting my head back in the game.)
Me: “I know that you can get custom nameplates for your vehicles, but since when does Land Rover provide them?”
Estimator: “What do you mean?”
Me: “I just got our shipment and these came in for that Discovery you’re dealing with, the one with the new hatchback.”
Estimator: “And?”
Me: *holding up two packages, each with a pre-arranged series of letters ready to put on the vehicle* “I’ve never seen anyone so proud of their hobbies. I mean, who would put “VERY DISCO” on their car?”
(My coworker reaches over and swaps the packages around so I can see that they combine to spell “DISCOVERY.”)
Me: “…I’ve been sick.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.