A Seriously Delayed Case Of The Mondays

(I’m calling to schedule a follow-up appointment for my son.)

Me: “Hi, this is [My Name]. My son, [Son], was there last Thursday, but we did not set up his next appointment at that time. I’m calling to schedule his follow-up appointment.”

Receptionist: “Your son has an appointment on Thursday?”

Me: “No, he had an appointment last Thursday. I just need to schedule a follow-up.”

Receptionist: “Oh, okay. What is your son’s name?”

Me: *again* “[Son].”

Receptionist: “Hmm… I don’t see him on this Thursday’s schedule.”

Me: “No, he was in LAST Thursday. We’re calling to set up a new appointment.”

Receptionist: “Hang on… I still can’t find him in our system…”

(Several minutes go by.)

Me: “Are you still there?”

Receptionist: “Yes, I just can’t… Oh, wait, here he is. He came in LAST Thursday.”

Me: *slow burn* “Yes, that’s what I said.”

Receptionist: “Is there anything else I can help you with?”