A Serious Wrinkle In Your Logic

Customer: *Places a jar on the counter.* “I want a refund. This cream didn’t make me beautiful.” 

Me: “Ma’am… the product doesn’t actually say it’ll make you beautiful.”

Customer: “Yes, it does! Right there on the box!” 

Me: *Reads the packaging aloud.* “‘Leaves your skin soft and helps you feel beautiful.'”

Customer: “Well, I don’t feel beautiful, so I want my money back.”

I check the receipt.

Me: “You bought this yesterday.”

Customer: “And it hasn’t done anything.”

I feel it’s better not to argue and just go with it. For stupid reasons, she is well within the return window, after all. After processing her refund, she picks up another moisturizer from another brand.

Customer: “I’ll take this one.”

Me: “Okay, but remember these are just moisturizers. They’re not going to do anything drastic or make noticeable changes overnight.”

Customer: *Seriously.* “Fine, I’ll give this one a couple of days.”

I sigh and make the sale. At least this one didn’t have any “guaranteed beautiful” wording on the packaging.