A Serious Accounting Error

A caller passes data protection.

Me: “Thank you and how can I help?”

Caller: “Why didn’t you take my last month’s bill?”

Me: “We don’t have direct debit details on file.”

Caller: “And why not?”

Me: “You haven’t given us your bank details to put on the account.”

Caller: “I’m not giving you my bank details. Why would I do that?”

Me: “If you don’t give us the bank details, how do you expect us to apply for the money from your account?”

Caller: “Oh, yeah, I guess you’re right.”

Cue facepalm.