A Self-Serving Why

, , , , | Right | November 9, 2017

(I am serving at the returns desk. To the far end of the tills is a staff-only area where we sort out the clothing into appropriate sections, sort lost property, etc. All floor staff need access to this area and, as such, often walk back and forth behind the tills whilst tidying up.)

Customer: “I don’t understand why people keep walking behind you; they should be on the tills serving so I don’t have to wait so long.”

Me: “Unfortunately, for security reasons, not all staff are allowed on the tills. Each till is only operated by one person, because if multiple people used the same till money could be stolen and the store wouldn’t be able to tell who it was. Therefore, those people are not allowed to use these tills.”

Customer: *irate* “Yes, yes, yes I get that. But I still don’t understand why they can’t serve me.”

(I had to grit my teeth not to point out I had just told her why.)

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